Ordering and Returns

Our toll-free phone number (US Only) is 1-888-716-5550. International customers can call 435-462-2266.

Reminders for ALL Orders

The billing address which you provide us, must match your credit card statement address.
You will receive an automatic e-mail reply with a confirmation number after placing your online order.
Your card will not be charged until your order ships (usually within one business day).
Included in your order will be an invoice with a breakdown of all costs. Your purchase will show as “Kinesis Photo Gear” on your statement.
You will get an e-mail when your order ships. UPS or FedEx shipments include tracking numbers.
We only ship eBay orders to the United States (usually UPS Ground) and Canada (usually Air Parcel Post). Our published eBay shipping rates are for orders shipped to the Continental US only -- shipments to Alaska, Hawaii or Canada are additional as they ship via USPS (approx. $3-5 additional).
Everything we sell is new with the original manufacturers US warranty (no black market gear sold here).

Payment Terms

VISA, MasterCard, Discover, PayPal or prepaid certified funds accepted
Sorry, we do NOT accept AMEX
Disputes or shortages must be reported within 30 days after your shipping date.
Orders shipped to Canada and other countries outside the US are subject to the local customs fees and are not included in your payment.

Returns

All returned merchandise must be in unopened box with all packaging, instruction sheets — product must be in new resalable condition.
The United States Postal Service (USPS) is the least expensive method for shipping items with that weight less than two pounds and usually costs less than $4. UPS or FedEx Ground is the least expensive method for items with a ship weight over 2 lbs. and costs about $6-$11. The Postal Service charges about twice as much as UPS for items with a ship weight over 5 lbs. or those packages with a higher insurance value. For merchandise exceeding $30-$40 in value, use an insured and traceable service.
eBay purchases are subject to a 5% restocking fee (we still have to pay the eBay listing fee, even if you return the merchandise).
No refund on any shipping charges.
Most purchases made on eBay come with a 7-day review/return period (shipment must be postmarked or shipped back to us within 7 days after you receive it).
Return to (traceable & insured method — keep your shipping receipts as we cannot be responsible for gear lost by your shipper!):