We apologize, but our system has an international ordering bug...
Our online shopping cart interface currently has issues with international orders. At this point, until we get it resolved, use the following steps during the checkout process:
1. Put your correct billing address in the “Billing Information” fields. In this same field, select the “Ship to different address” button.
2. Select a “New address” in the pull-down menu.
3. For the “Shipping Information” fields enter your same address, except...
- Put a bogus state/province code like Alabama
- Enter “00000” for the zip code
- Enter “United States” for the country
4. Then select “Standard shipping”
5. Please use a credit card to complete your order (and not PayPal), or else we’ll have a mess on our hands!
After we pull the items for your order, we will e-mail you exact costs based on the various USPS shipping options available. All credit card process is done offline and your card will not be charged until we receive approval from you.
Sorry for the hassle, but we’re a small niche online retailer, so fixing some things comes slowly as we don’t have a full-time IT guy to resolve such matters.
General Order & Shipping Information
Orders are typically shipped 1-2 business days of receiving your order. Rates for orders placed through eBay may differ slightly. Standard shipping rates in the Continental U.S. are based on the value of the merchandise. Rush or Air Shipping rates in the US and orders shipped outside the US are based on the actual cost of shipping + a $2 handling fee. Shipments to Alaska and Hawaii usually go via U.S. Postal Service (USPS) as FedEx or UPS cost significantly more. Most air deliveries require a signature upon delivery.
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Standard Shipping & Handling in USA (1 to 8 “business” day delivery time)
We will ship via UPS Ground, USPS Priority Mail or USPS 1st Class Mail (our pick, whichever is the most cost effective). If you specify a particular method, like UPS Ground, which can cost more for smaller orders, then we will bill you the actual cost, which may be $2 to $3 more than our standard rates below. Shipments over $25 in value include insurance.
Please note that all UPS Ground shipments to California (except the NW corner), Washington, Nevada, Arizona, Wyoming, most parts of Oregon and Colorado are guaranteed in two days (guarantee waived between Dec. 12 and Dec. 25th or for inclement weather).
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Merchandise sub-total up to $29.00
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$5.00
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| Merchandise sub-total, $29.01–$50.00 |
$7.00
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Merchandise sub-total, $50.01–$150.00
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Merchandise sub-total, $150.01–$400.00
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Merchandise sub-total, $400.01 +
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Air Shipping in the Continental USA (via UPS or FedEx)
Please specify an arrival date in the comments section of your online order,
as your order may or may not ship the same day your order was placed.
A signature by the recipient is sometimes required for this service, but can be waived.
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Service Time (business days)
Shipments to the western U.S. (we're in Utah) cost less than those shipments elsewhere in the country. |
Product to
be Shipped
(shipping box & product packaging adds
1/2 - 1 lb. to the total weight) |
3-day |
2-day |
Overnight
(afternoon delivery) |
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One flat pouch up to one 1 lb
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$7-10
(not avail. w/ UPS) |
$10-15 |
$13-19 |
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2-3 lbs.
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$9-14 |
$12-18 |
$25-35 |
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4-5 lbs.
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$15-23 |
$14-28 |
$32-40 |
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6-7 lbs.
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$22-28 |
$24-35 |
$40-56 |
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We charge the actual shipping fee, based on the zone and weight of the package. We will not know the exact shipping total until after your order is packaged and weighed, however estimates are listed above. We are in Utah, so shipments to the east coast cost more than those to the midwest or to the western U.S. Long lens cases or pack frames are significantly more as the "dimensional weight" rule applies -- i.e. they charge by the size of the box, not the weight.
Please note that all UPS Ground shipments to California (except the NW corner), Washington, Nevada, Arizona, Wyoming, most parts of Oregon and Colorado are guaranteed in two days so a 2-day air shipment is unnecessary. |
Air Shipping to Alaska, Hawaii or APO/FPO* Addresses
Via USPS Priority Mail.
Costs are approximate and change frequently due to fuel surcharges.
*APO (Army Post Office) / FPO (Fleet Post Office)
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Service Time (business days) |
Weight of Product
(shipping box, roduct packaging & stuffing add 1/2 - 1 lb. to the weight of the merchandise) |
USPS Priority Mail
(2-3 days) |
2-day
FedEx or UPS |
Overnight
FedEx or UPS |
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$6 |
$12-15 |
$15-19 |
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$10-15
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$20-30
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$23-40
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$13-18 |
$34-38 |
$47-52 |
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$27-39 |
$35-48 |
$60-74 |
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International Shipping (Canada, Asia, Europe, UK etc.)—See note on top of this page!
Via USPS (United States Post Office)
Some costs are approximate. The final amount will be relfected on your invoice included with the order. Includes a $4 handling fee.
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Service Time (business days)
USPS = United States Postal Service
All products with a value greater than $20 include insurance which is included below. Excepting Express Mail, making a claim for loss or damage can be VERY, VERY SLOW,
taking 2-3 months (please see note 2 below).
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Product to
be Shipped |
USPS Express Mail International
DEFAULT METHOD OUTSIDE CANADA FOR ORDERS OVER $39 (or rush orders to Canada)
Approx. 3-5 business days
Preferred method as it can be electronically tracked and is insurable (see note 1 below). |
USPS Priority Mail International
DEFAULT METHOD FOR ORDERS UNDER $40
Approx. 6-10 business days
Insured but VERY SLOW to obtain a refund if order is lost or delayed (see note 2 below). |
USPS First-Class Mail International
Approx. 7-12 business days
Insured but VERY SLOW to obtain a refund if order is lost or delayed (see note 2 below). |
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Small non-boxed flat items up to 200g (7 oz.)
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$28 to Australia/Singapore
$22.25 to Canada
$25 to Europe
$25 to UK
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$23.00 to Australia/Singapore
$18.15 to Canada
$22 to Europe
$22 to UK
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$9.25 to Australia/Singapore
$5.50 to Canada
$9-11 to Europe
$9.25 to UK
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Up to 1-1.5 kg (2-3 lbs.)
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$28-34 to Australia/Singapore
$23-27 to Canada
$37-$40 to Europe
$35-39 to UK
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$28-32 to Australia/Singapore
$18-22 to Canada
$28-$31 to Europe
$28-31 to UK
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$23-26 to Australia/Singapore
$13-16 to Canada
$23-26 to Europe
$24-28 to UK
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Up to 1.8-2.3 kg (4-5 lbs.)
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$40-45 to Australia/Singapore
$29-36 to Canada
$43-52 to Europe
$41-48 to UK
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$38-41 to Australia/Singapore
$22-25 to Canada
$30-35 to Europe
$37-40 to UK
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$23-26 to Australia/Singapore
$15-18 to Canada
$33-36 to Europe
$33-36 to UK
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Up to 2.5-3 kg (6-7 lbs.)
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$49-54 to Australia/Singapore
$33-36 to Canada
$51-57 to Europe
$49-58 to UK
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$45-50 to Australia/Singapore
$24-27 to Canada
$39-48 to Europe
$39-47 to UK
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N/A |
| Up to 3.6 kg (8 lbs.). Approx. rates. |
$53 to Australia/Singapore
$35 to Canada
$60+ to Europe
$57 to UK
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$49 to Australia/Singapore
$26 to Canada
$47 to Europe
$46 to UK
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N/A |
Frequently, the delays in international shipping are not the shipping service, rather the customs process on the receiving end (which you are responsible for paying). We have found that packages sent to British Columbia in Canada usually take longer than those going to most other countries like Singapore, Switzerland etc.
Note 1: UPS, FedEx or DHL air is the other option but is about 2-4 times the price of USPS Express Mail International. The cost for a typical belt system is about $60-120. UPS "Stanard" service to Canada (7 business days) for a 2 lb. package is $14.00. UPS Worldwide Expedited" to Canada (3 business days) for a 2 lb. package is $71.00. Brokerage customs fees of UPS or FedEx are usually a lot more than USPS too.
Note 2: All international orders over $20 include insurance. If an order is lost or damaged, we will reship the order and charge your card a second time. Credit for your first order will not be issued until we see a refund from the post office, which sometimes takes 3-4 months (except Express Mail where claims are quicker).
You may opt out of insurance and save a dollar or two (please put "no insurance" in the comments section of your online order), but we are not responsible for lost or damaged orders. PLEASE DO THIS AT YOUR OWN RISK!
USPS Express Mail International Guaranteed is the quickest method available, but is not available in our area (we live in a rural area and not near a major airport).
N/A = Service Not Available -- maximum package weight for First-Class Mail International is 1.8 kg (4 lbs.).
You may figure your own estimated shipping price by visiting the United States Postal Service (USPS) website and calculating the cost. Don't forget to allow extra for insurance. We will add to that cost a $2.00 handling fee.
Canadian orders cannot always be shipped to a Post Office Box. Generally speaking we prefer to ship to a "street" address.
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